ITIL V4 Foundation Training and Certification
Program Highlights
- 16 Hours Instructor-led Online Training
- Certified & Experienced Mentors
- Digital Course Materials
- Official Curriculum
- Mock Tests, Assessments & Case Studies
- Exam Assistance
- 24×7 After Course Support
Course Introduction:
ITIL V4 Foundation is a globally accepted and widely popular best practice provided by AXELOS for IT service management. The ITIL V4 Foundation course provides practitioners with an end to end model for creation, delivery and improvement of IT services and products. The ITIL course is structured in a way to provide candidates with sufficient knowledge and understanding about the concept of service value system.
The ITIL V4 Foundation training and certification course is oriented towards ensuring that learners get the basic understanding of the ITIL framework and hence guide them on how to go about mapping these in their organizations. At JRS, we offer the ITIL V4 Foundation training and certification to ensure that participants get the required knowledge as well as they pass the ITIL V4 Foundation certification exam easily.
ITIL V4 Foundation certification is a globally recognized credential for professionals seeking to enhance their understanding of IT service management practices. Moreover, with its comprehensive framework, ITIL V4 Foundation provides individuals with valuable insights into the key concepts, terminology, and elements of the ITIL lifecycle. Additionally, this certification equips professionals with the necessary skills to align IT services with business objectives, improve service delivery, and drive organizational success. Furthermore, transitioning to ITIL V4 Foundation offers individuals the opportunity to stay abreast of industry best practices, adapt to evolving technological landscapes, and enhance their career prospects in the competitive IT field.
Course Objective:
The ITIL V4 Foundation training course introduces participants to the key concepts, basic terminology, principles and practices of service management, hence after the completion of this course, candidates will have an understanding of the following:
Defining services and a holistic approach towards service management
Guiding principles of ITIL 4
The four dimensions
Service value system
ITIL practices including incident management, problem management, release management, service level management, relationship management, information security management, supplier management and many more
Along with the fundamentals of the course, we also train participants in order to pass the ITIL V4 Foundation certification exam.
Course Content
ITIL V4 Foundation is a globally accepted and widely popular best practice provided by AXELOS for IT service management, hence the ITIL V4 Foundation course provides practitioners with an end to end model for creation, delivery and improvement of IT services and products. The ITIL course is structured in a way to provide candidates with sufficient knowledge and understanding about the concept of service value system.
The ITIL V4 Foundation training and certification course is oriented towards ensuring that learners get the basic understanding of the ITIL framework and hence guide them on how to go about mapping these in their organizations. At JRS, we offer the ITIL V4 Foundation training and certification, hence to ensure that participants get the required knowledge as well as they pass the ITIL V4 Foundation certification exam easily.
Course Content
UNIT -1: Course Introduction
UNIT-2: Introduction to service management and ITIL
- Significance of IT Service management
- Goals of ITIL V4 foundation
- Structure and benefits of ITIL V4
UNIT-3: Key concepts of service management
- What is a service?
- Service management
- Value and value co-creation
- Products, services and service offering
- Service relationships
- Outcomes, costs, risks
- Utility and warranty
UNIT-4: Four dimensions of service management
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and process
UNIT-5: ITIL Service value system
- Introduction to Service value system
- Opportunity, demand and value
- Guiding Principles
- Governance
- Service Value chain
- Continual improvement
- Service value chain
UNIT-6: ITIL management practices
- General management practices
- Continual Improvement
- Information security management
- Knowledge management
- Relationship management
- Supplier management
- Risk management
- Service management practices
- Incident management
- Problem management
- Service Desk
- Monitoring and event management
- Change control
- IT Asset management
- Service configuration management
- Release management
- Service request management
- Service level management
- Service catalog management
- Availability management
- Technical management practices
- Deployment management
UNIT-7: Sample questions
- Exam preparation
Ask us:
Mentor : Pinky Ahlawat
Experienced Instructor & Subject Matter expert with a demonstrated history of working in the training industry. Skilled in IT Service Management, Management, Incident Management & Microsoft Project etc. Strong consulting professional with an experience of 9+ years, hence serving clients across the globe - Accenture - Vmware - First Bank Nigeria - Orange - Rwanda Revenue Authority - Bank of South Sudan- EMC - Metlife - Union National Bank of Abu Dhabi and many more.
Available Training Option
Instructor – Led online Training.
Self Paced Online Training
Classroom Training
On Site Training
1 on 1 Training
Corporate Batch Training
Customize Topic Based Training
Testimonials
“It was a Great Experience with JRS Dynamics, the trainer explained and covered all the topics which I have wished to learn. Hoping to do many other courses from here.”
– Elijah Wood
I cleared all the ITIL exam in first attempt after getting mentorship form from JRS Dynamics.
– Noah
Pre-requisites:
There are no specific pre-requisites for ITIL V4 foundation Certification however familiarity with IT terminology or IT experience is recommended.
Target Audience
- IT service delivery managers
- IT managers
- System Administrators
- IT Ops managers
- IT Architects
- System Analysts
Exam details for ITIL V4 Foundation:
- Multiple choice examination questions
- 40 questions
- 26 marks required to pass (out of 40 available) – 65%
- 60 minutes duration
- Closed Book
FAQs (Frequently Asked Questions)
What is ITIL 4?
ITIL 4 is the latest iteration of ITIL, the world’s leading framework for ITSM, hence it offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.
What is the ITIL certification path?
Learners start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.
After clearing all intermediate modules, learners can then move on to the rank of ‘ITIL Master’.
How does ITIL work?
ITIL provides users with a set of best practices for creating optimized IT services, hence it establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.
It also aims for resource optimization and looks to continually improve essential processes.
What is AXELOS?
AXELOS is the organization behind a variety of highly popular global best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.